Dedicated Server HostingColocation Frequently
Asked Questions
Which support services are standard features of Jen X Net colocation service offerings?
Remote eyes and hands support features are standard components of each colocation service offering. This level of support includes rebooting servers, power cycling equipment, remote eyes activities, securing cabling to connections, as well as switching an external toggle switch. Media Mounting and Application Restarting Applications are also supported to a point. Additionally, Jen X Net offers port monitoring as a standard feature with each Colocation Services option.
What if my server goes down?
If all you need is a reboot of your machine(s), you may call into our technical support number at 416-975-JENX (5369). The tech support representative will verify you as an authorized contact and reboot your machine(s). When the reboot is complete, you will receive a follow-up call confirming the reboot and closing of the ticket.
Who do I contact if I need to add IP addresses, a redundant Ethernet port, or procure additional space?
Your sales representative can provide pricing and details for all additional services and handle upgrade orders.
Does Jen X Net provide monitoring for colocation services?
Jen X Net offers ICMP (ping) and port monitoring for all colocation customers.
What are the hours of operations for the Jen X Net Data Center?
Our Data Center is open Monday through Friday 8:00 a.m. to 5:00 p.m.
What is Jen X Net's tape rotation service?
Jen X Net will rotate our customer's backup cartridge according to the instructions provided by the customer. The customer must supply all backup media. Jen X Net will remove and replace backup cartridges according to the instructions provided by the customer.
Who provides the hardware and software for the Colocation Service?
The customer provides their own hardware and software.
How is tape rotation service offered?
The customer supplies all backup media. Jen X Net staff will provide daily or weekly tape rotation service. Additionally, per incident rotation service is available for a fee.
When does the billing begin?
Billing for your service, including tape rotation begins immediately after the move-in date. It is your responsibility to provide the hardware, software and instructions to activate the service.
How do I inform the Data Center of my tape rotation requirements?
You must complete the colocation tape rotation requirements form and e-mail, fax or send it to your dedicated Project Manager.
How do I inform the Data Center of updates to the backup process?
You can contact your Project Manager to complete a new colocation tape rotation requirement form.
Where are the tapes stored?
They are stored in your colocation space. Tapes can be couriered or mailed offsite for a fee that is determined by delivery method, frequency, and other requirements.
